(2000). Get them talking: managing change through case studies and case study discussion: Management of reference committee management and operation of user services section reference and user services association American library association. Chicago: Referrence and user services association American library association.
Trích dẫn kiểu ChicagoGet Them Talking: Managing Change Through Case Studies and Case Study Discussion: Management of Reference Committee Management and Operation of User Services Section Reference and User Services Association American Library Association. Chicago: Referrence and user services association American library association, 2000.
Trích dẫn MLAGet Them Talking: Managing Change Through Case Studies and Case Study Discussion: Management of Reference Committee Management and Operation of User Services Section Reference and User Services Association American Library Association. Chicago: Referrence and user services association American library association, 2000.