APA Alıntı

Weingand, D. E. (1997). Customer service excellence: A concise guide for librarians. Chicago: American Library Association.

Chicago Stili Alıntı

Weingand, Darlene E. Customer Service Excellence: A Concise Guide for Librarians. Chicago: American Library Association, 1997.

MLA Alıntı

Weingand, Darlene E. Customer Service Excellence: A Concise Guide for Librarians. Chicago: American Library Association, 1997.