Weingand, D. E. (1997). Customer service excellence: A concise guide for librarians. Chicago: American Library Association.
シカゴスタイル引用形Weingand, Darlene E. Customer Service Excellence: A Concise Guide for Librarians. Chicago: American Library Association, 1997.
MLA引用形式Weingand, Darlene E. Customer Service Excellence: A Concise Guide for Librarians. Chicago: American Library Association, 1997.
警告: この引用は必ずしも正確ではありません.