00758nam a2200229Ia 4500 CTU_128629 210402s9999 xx 000 0 und d 352000 658.3124 L933 Lucas, Robert W. People strategies for trainers : 176 tips and techniques for dealing with difficult classroom situations Robert W. Lucas New York, NY AMACOM 2005 Interpersonal communication,Conflict management.,Employees,Giao tiếp giữa cá nhân,Quản lý xung đột,Nhân viên Training of. Đào tạo Minh Trung tâm Học liệu Trường Đại học Cần Thơ