Glanz, B. A. (2007). Care packages for your customers: An idea a week to enhance customer service. New York, NY: McGraw-Hill.
Trích dẫn kiểu ChicagoGlanz, Barbara A. Care Packages for Your Customers: An Idea a Week to Enhance Customer Service. New York, NY: McGraw-Hill, 2007.
MLA引文Glanz, Barbara A. Care Packages for Your Customers: An Idea a Week to Enhance Customer Service. New York, NY: McGraw-Hill, 2007.
警告:這些引文格式不一定是100%准確.