Glanz, B. A. (2007). Care packages for your customers: An idea a week to enhance customer service. New York, NY: McGraw-Hill.
Chicago Style CitationGlanz, Barbara A. Care Packages for Your Customers: An Idea a Week to Enhance Customer Service. New York, NY: McGraw-Hill, 2007.
Cita MLAGlanz, Barbara A. Care Packages for Your Customers: An Idea a Week to Enhance Customer Service. New York, NY: McGraw-Hill, 2007.
Atenció: Aquestes cites poden no estar 100% correctes.