APA način citiranja

Glanz, B. A. (2007). Care packages for your customers: An idea a week to enhance customer service. New York, NY: McGraw-Hill.

Čikaški stil citiranja

Glanz, Barbara A. Care Packages for Your Customers: An Idea a Week to Enhance Customer Service. New York, NY: McGraw-Hill, 2007.

MLA način citiranja

Glanz, Barbara A. Care Packages for Your Customers: An Idea a Week to Enhance Customer Service. New York, NY: McGraw-Hill, 2007.