Career Press Inc. (1993). Powerful telephone skills: A quick and handy guide for any manager or business owner. Hawthorne, NJ: Career Press.
Citação norma ChicagoCareer Press Inc. Powerful Telephone Skills: A Quick and Handy Guide for Any Manager or Business Owner. Hawthorne, NJ: Career Press, 1993.
Citação norma MLACareer Press Inc. Powerful Telephone Skills: A Quick and Handy Guide for Any Manager or Business Owner. Hawthorne, NJ: Career Press, 1993.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.