Citação norma APA

Career Press Inc. (1993). Powerful telephone skills: A quick and handy guide for any manager or business owner. Hawthorne, NJ: Career Press.

Citação norma Chicago

Career Press Inc. Powerful Telephone Skills: A Quick and Handy Guide for Any Manager or Business Owner. Hawthorne, NJ: Career Press, 1993.

Citação norma MLA

Career Press Inc. Powerful Telephone Skills: A Quick and Handy Guide for Any Manager or Business Owner. Hawthorne, NJ: Career Press, 1993.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.