00890nam a2200217Ia 4500 CTU_130016 210402s9999 xx 000 0 und d 63 658.562 B317 Basu, Ron Implementing quality: a practical guide to tools and techniques : enabling the power of operational excellence Ron Basu Australia Thomson 2004 The methodology of implementing a quality management and improvement programme can be varied. The programme is likely to have a different name or label, such a TQM ( total quality management), six sigma, learn sigma, BPR (business process re-engineering) or operational excellence quality control,total quality management Năm Trung tâm Học liệu Trường Đại học Cần Thơ