Graham, B. B. (2004). Detail process charting: Speaking the language of process. Hoboken, N.J: John Wiley & Sons, Inc.
Chicago Style aipamenaGraham, Ben B. Detail Process Charting: Speaking the Language of Process. Hoboken, N.J: John Wiley & Sons, Inc, 2004.
MLA aipamenaGraham, Ben B. Detail Process Charting: Speaking the Language of Process. Hoboken, N.J: John Wiley & Sons, Inc, 2004.
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