Glanz, B. A. (2007). Care packages for your customers: An idea a week to enhance customer service. New York: McGraw-Hill.
シカゴスタイル引用形Glanz, Barbara A. Care Packages for Your Customers: An Idea a Week to Enhance Customer Service. New York: McGraw-Hill, 2007.
MLA引用形式Glanz, Barbara A. Care Packages for Your Customers: An Idea a Week to Enhance Customer Service. New York: McGraw-Hill, 2007.
警告: この引用は必ずしも正確ではありません.