APA citiranje

Glanz, B. A. (2007). Care packages for your customers: An idea a week to enhance customer service. New York: McGraw-Hill.

Trích dẫn kiểu Chicago

Glanz, Barbara A. Care Packages for Your Customers: An Idea a Week to Enhance Customer Service. New York: McGraw-Hill, 2007.

MLA citiranje

Glanz, Barbara A. Care Packages for Your Customers: An Idea a Week to Enhance Customer Service. New York: McGraw-Hill, 2007.