01123nam a2200229Ia 4500 CTU_132740 210402s9999 xx 000 0 und d 307000 658.812 G546 Glanz, Barbara A. Care packages for your customers : an idea a week to enhance customer service Barbara A. Glanz New York McGraw-Hill 2007 CARE Packages for Your Customers gives you 52 proven, actionable ideas for providing extraordinary service, increasing sales, and ensuring continual business success. By implementing one technique per week, you'll deliver a complete CARE package of exceptional customer service. Providing examples of each technique and tips for successful implementation, this solution-oriented tool also includes customer loyalty,customer services,customer relations,Quan hệ khách hàng Phục vụ khách hàng Năm (Tuyến sửa 658.12 thành 658.812) Trung tâm Học liệu Trường Đại học Cần Thơ