01156nam a2200205Ia 4500 CTU_133878 210402s9999 xx 000 0 und d 971000 658.812 G449/2nd Gibson-Odgers, Pattie The world of customer service Pattie Gibson-Odgers Mason, Ohio Thomson 2008 For continued customer loyalty, every member of an organization needs to be involved in delivering excellent customer service. The World of Customer Service 2E teaches exemplary customer service tactics used by professionals in all types of organizations. Reflecting current concepts and tips, this practical text focuses on strategies for reaching company goals, dealing with problems and complaints, winning back customers, and creating loyal customers. It emphasizes the importance of effective communication and collaboration techniques with a wide range of customer-focused activities Customer services,Dịch vụ chăm sóc khách hàng Nguyên Trung tâm Học liệu Trường Đại học Cần Thơ