Bennett, G. (2007). Consultative closing: Simple steps that build relationships and win even the toughest sale. New York: Amacom.
Citação norma ChicagoBennett, Greg. Consultative Closing: Simple Steps That Build Relationships and Win Even the Toughest Sale. New York: Amacom, 2007.
Citação norma MLABennett, Greg. Consultative Closing: Simple Steps That Build Relationships and Win Even the Toughest Sale. New York: Amacom, 2007.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.