01035nam a2200229Ia 4500 CTU_134247 210402s9999 xx 000 0 und d 220000 428.24 O.36 O'Hara, Francis Be my guest : English for the hotel industry Francis O'Hara New York Cambridge University Press 2002 This fifteen-unit course is ideal for both in-service and pre-service students. It deals with the many situations in which hotel employees meet guests, including reception, restaurant and bar work, answering the phone, giving directions, dealing with guests? problems, writing short e-mails and letters, suggesting places to visit and explaining how things work. English language,Anh ngữ Textbooks for foreign speakers,Giáo trình dành cho người nước ngoài Tuyến Trung tâm Học liệu Trường Đại học Cần Thơ