01049nam a2200229Ia 4500 CTU_136283 210402s9999 xx 000 0 und d 42 347.090285 K19 Katsh, M. Ethan Online dispute resolution : Resolving conflicts in cyberspace Ethan Katsh, Janet Rifkin San Francisco Jossey-Bass 2001 The book provide practical, how-it-works information for arriving at an efficient and economical process for dispute resolution online. This book is sure to become an indispensable resource for anyone seeking to resolve individual conflicts, insurance settlements, or E-commerce disputes, as well as those working in corporate, organizational, or institutional mediation. Mạng Internet,Dispute resolution ( Law ),Mediation,Ombudspersons,Internet Automation,Automation,Automation Giang Trung tâm Học liệu Trường Đại học Cần Thơ