Thompson, H. (2000). The customer-centered enterprise: How IBM and other world-class companies achieve extraordinary results by putting customers first. New York: McGraw-Hill.

Thompson, Harvey. The Customer-centered Enterprise: How IBM and Other World-class Companies Achieve Extraordinary Results By Putting Customers First. New York: McGraw-Hill, 2000.

Thompson, Harvey. The Customer-centered Enterprise: How IBM and Other World-class Companies Achieve Extraordinary Results By Putting Customers First. New York: McGraw-Hill, 2000.