APA citiranje

Robinette, S. (2001). Emotion marketing: The Hallmark way of winning customers for life. New York: McGraw-Hill.

Trích dẫn kiểu Chicago

Robinette, Scott. Emotion Marketing: The Hallmark Way of Winning Customers for Life. New York: McGraw-Hill, 2001.

MLA citiranje

Robinette, Scott. Emotion Marketing: The Hallmark Way of Winning Customers for Life. New York: McGraw-Hill, 2001.