01097nam a2200205Ia 4500 CTU_140306 210402s9999 xx 000 0 und d 65.00 332.632042 L931 Luca, Cornelius Technical Analysis Applications Cornelius Luca New York McGraw-Hill 2004 In today’s crowded banking industry, the key to competitive advantage lies in personalized customer service. Banking On Relationships provides 10 market-proven operating principles for banks to create mutually beneficial relationships with customers at every touch point—marketing, sales, customer service, and field support. As aggressive competition and strict cost-cutting initiatives combine to make customer retention more difficult than ever, the book’s focus on integrating people, process, and technology is both valuable and unique Investment analysis,Phân tìch đầu tư Hạ Nguyên Trung tâm Học liệu Trường Đại học Cần Thơ