rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Beans
  title info:
    sub title: Four principles for running a business in good times or bad,A business fable taken from real life
  title info: title
  name:
    name part: Yerkes, Leslie
    role:
      role term: creator
  type of resource: text
  origin info:
    place:
      place term: xx
    place:
      place term: San Francisco
    publisher: John Wiley & Sons
    date issued: 2003
    date issued: 9999
    issuance: monographic
  language:
    language term: und
  physical description:
    form: print
  abstract: Beans is the story of The El Espresso, a legend in its own time in Seattle and a coffee company that has prospered by intentionally staying small, inspiring fanatical customer loyalty in the process. Told over the span of a single day, it follows The El's founder, Jack Hartman, through a business crisis that will challenge him and make him clear on why he does what he does. Unsure of whether he has lost the passion needed to sustain his business, Jack hires a consultant who flies to Seattle to "help" him but in reality bears witness to the secrets of good business, whether it's a company of 20 employees or 20,000. In the process, Jack learns about "the Four Ps" and how applying these universal principles can reenergize his employees, his customers, and even himself.
  note: by Leslie A. Yerkes and Charles Decker.
  subject:
    topic: Small business,Customer services,Employee morale,Quality of products,Chất lượng sản phẩm,Doanh nghiệp nhỏ,Dịch vụ khách hàng,Dịch vụ chăm sóc khách hàng
  subject:
    topic: Management,United States,Quản lý
  subject:
    geographic: United States,United States,United States,Hoa kỳ,Hoa Kỳ,Hoa Kỳ,Hoa Kỳ
  classification: 658.022
  classification: Y47
  record info:
    record creation date: 210402
    record identifier: CTU_151734