01829nam a2200229Ia 4500 CTU_151832 210402s9999 xx 000 0 und d 22.76 658.4013 C782 Copeland, Thomas E. Outperform with expectations-based management : A state of the art approach to creating and enhancing shareholder value Tom Copeland, Aaron Dolgoff Hoboken, N.J. John Wiley & Sons 2005 CEOs and managers live and die by delivering superior performance to shareholders. This is why expectations-based management has been developed. Outperform with Expectations-Based Management (EBM) introduces a revolutionary new performance metric that links performance standards, performance measurement, and the achievement of performance. It's easy to say that if a CEO can get performance measurement right, then performance improvement will follow. But what is the "right" measure of performance, and how do you use it to improve performance? Authors Tom Copeland and Aaron Dolgoff answer these questions and many more, as they show you how to find the measure of performance that has the strongest link to the creation of wealth for the owners of both public and private companies. They answer the puzzle of why growth in earnings is not correlated with shareholder returns and explain the under- and over-investment traps. And they explain how clear communications to investors and managers alike improve value. Performance standards,Organizational effectiveness,Tổ chức hiệu quả,Hiệu suất tiêu chuẩn Evaluation,Đánh giá Pham Thi Chuyen, Trọng Hiếu Trung tâm Học liệu Trường Đại học Cần Thơ