Citazione APA

Baran, R. J. (2008). Principles of customer relationship management. Mason, Ohio: Thomson/South-Western.

Stile di citazione Chicago

Baran, Roger J. Principles of Customer Relationship Management. Mason, Ohio: Thomson/South-Western, 2008.

Citazione MLA

Baran, Roger J. Principles of Customer Relationship Management. Mason, Ohio: Thomson/South-Western, 2008.

Attenzione: Queste citazioni potrebbero non essere precise al 100%.