APA Citatie

Baran, R. J. (2008). Principles of customer relationship management. Mason, Ohio: Thomson/South-Western.

Chicago Style citaat

Baran, Roger J. Principles of Customer Relationship Management. Mason, Ohio: Thomson/South-Western, 2008.

MLA citatie

Baran, Roger J. Principles of Customer Relationship Management. Mason, Ohio: Thomson/South-Western, 2008.

Let op: Deze citaties zijn niet altijd 100% accuraat.