Baran, R. J. (2008). Principles of customer relationship management. Mason, Ohio: Thomson/South-Western.
استشهاد بنمط شيكاغوBaran, Roger J. Principles of Customer Relationship Management. Mason, Ohio: Thomson/South-Western, 2008.
MLA استشهادBaran, Roger J. Principles of Customer Relationship Management. Mason, Ohio: Thomson/South-Western, 2008.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.