01028nam a2200205Ia 4500 CTU_153943 210402s9999 xx 000 0 und d 600000 658 G473 Gilgeous, Vic Operations and the management of change Vic Gilgeous London Pitman 1997 Written in a straightforward, well structured style, this book provides management students with an understanding of, and a guide to, the complexities of managing operations and change effectively. The author incorporates his own experiences in this area from the real world, making the text suitable for students, managers and trainers. He covers the harder technical initiatives of managing operations such as Total Quality Management, as well as the softer, people-oriented initiatives such as teams and empowerment. Management,Quản lý Năm Trung tâm Học liệu Trường Đại học Cần Thơ