01498nam a2200229Ia 4500 CTU_155290 210402s9999 xx 000 0 und d 179000 658.812014 B116 Bacal, Robert Perfect phrases for customer service : Hundreds of tools, techniques, and scripts for handling any situation Robert Bacal New York McGraw-Hill 2005 A satisfied customer is a loyal customer, and in today's supercompetitive business economy few things are as crucial to a company's bottom line as the quality of its customer service. This latest title in the popular Perfect Phrases series is just the thing for customer service employees and those who train and manage them. Perfect Phrases for Customer Service gets you quickly up and running with everything you need to keep customers happy and loyal, including: Clear explanations of the reasons for difficult customer behaviors. Proven tools and techniques for successfully handling even the most cantankerous customers. 101 dialogues and scripts organized according to types of difficult behaviors, usable as is or as part of a training program, and easily tailored to any industry and company culture Customer services,Customer services Dịch vụ khách hàng,Dịch vụ khách hàng Năm Trung tâm Học liệu Trường Đại học Cần Thơ