01144nam a2200205Ia 4500 CTU_155919 210402s9999 xx 000 0 und d 612000 658.8 B458 Bendell, Tony Benchmarking for competitive advantage Tony Bendell, Louise Boulter, Paul Goodstadt London Pitman 1998 Benchmarking is a highly-effective structural approach to quality engineering and management that is finding wide acceptance among managers everywhere. It involves investigating industry's best practices, analyzing and evaluating one's own operation for opportunities, and implementing an action plan that includes the structure of goals, objective, and operating targets. This sure-fire guide shows managers, engineers, and quality personnel what the benchmarking process is all about, how it can help them, and how they can implement the process in their organization--to achieve spectacular results! Business management Bằng Trung tâm Học liệu Trường Đại học Cần Thơ