Chang, R. Y. (2000). Performance scorecards: Measuring the right things in the real world. San Francisco: Jossey-Bass Publishers.
Chicago-stil citatChang, Richard Y. Performance Scorecards: Measuring the Right Things in the Real World. San Francisco: Jossey-Bass Publishers, 2000.
MLA-referensChang, Richard Y. Performance Scorecards: Measuring the Right Things in the Real World. San Francisco: Jossey-Bass Publishers, 2000.
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