01404nam a2200229Ia 4500 CTU_157038 210402s9999 xx 000 0 und d 42 658.50028 C456 Chang, Richard Y. Performance scorecards : Measuring the right things in the real world Richard Y. Chang, Mark W. Morgan San Francisco Jossey-Bass Publishers 2000 Base your business decisions on up-to-the-minute "snapshots" of your company's performance. Because they can be customized to track indicators specific to your organization's success, Performance Scorecards are a busy manager's best resource for quickly aligning strategy and promoting behaviors that lead to desired results. Use them to gauge sales, employee satisfaction, quality-whatever factors most influence your company's progress. You'll be able to make better, more informed decisions, guide and manage shifts in business direction, and keep every employee focused on important business goals. Through their fictional account of manager Vince Sharp's use of the scorecards, Chang and Morgan show readers exactly how the process works. Organizational effectiveness,Performance technology Measurement Giang Trung tâm Học liệu Trường Đại học Cần Thơ