Pelletier, R. (2005). It’s all about service: How to lead your people to care for your customers. Hoboken, N.J: John Wiley & Sons, Inc.
Chicago-стиль цитированияPelletier, Ray. It’s All About Service: How to Lead Your People to Care for Your Customers. Hoboken, N.J: John Wiley & Sons, Inc, 2005.
MLA-цитированиеPelletier, Ray. It’s All About Service: How to Lead Your People to Care for Your Customers. Hoboken, N.J: John Wiley & Sons, Inc, 2005.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.