Pelletier, R. (2005). It’s all about service: How to lead your people to care for your customers. Hoboken, N.J: John Wiley & Sons, Inc.
Styl cytowania ChicagoPelletier, Ray. It’s All About Service: How to Lead Your People to Care for Your Customers. Hoboken, N.J: John Wiley & Sons, Inc, 2005.
Styl cytowania MLAPelletier, Ray. It’s All About Service: How to Lead Your People to Care for Your Customers. Hoboken, N.J: John Wiley & Sons, Inc, 2005.
Uwaga: Te cytaty mogą odróżniać się od wytycznej twojego fakultetu..