Citação norma APA

Pelletier, R. (2005). It’s all about service: How to lead your people to care for your customers. Hoboken, N.J: John Wiley & Sons, Inc.

Citação norma Chicago

Pelletier, Ray. It’s All About Service: How to Lead Your People to Care for Your Customers. Hoboken, N.J: John Wiley & Sons, Inc, 2005.

Citação norma MLA

Pelletier, Ray. It’s All About Service: How to Lead Your People to Care for Your Customers. Hoboken, N.J: John Wiley & Sons, Inc, 2005.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.