APA Citation

Pelletier, R. (2005). It’s all about service: How to lead your people to care for your customers. Hoboken, N.J: John Wiley & Sons, Inc.

Trích dẫn kiểu Chicago

Pelletier, Ray. It’s All About Service: How to Lead Your People to Care for Your Customers. Hoboken, N.J: John Wiley & Sons, Inc, 2005.

MLA Citation

Pelletier, Ray. It’s All About Service: How to Lead Your People to Care for Your Customers. Hoboken, N.J: John Wiley & Sons, Inc, 2005.

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