APA Alıntı

Pelletier, R. (2005). It’s all about service: How to lead your people to care for your customers. Hoboken, N.J: John Wiley & Sons, Inc.

Chicago Stili Alıntı

Pelletier, Ray. It’s All About Service: How to Lead Your People to Care for Your Customers. Hoboken, N.J: John Wiley & Sons, Inc, 2005.

MLA Alıntı

Pelletier, Ray. It’s All About Service: How to Lead Your People to Care for Your Customers. Hoboken, N.J: John Wiley & Sons, Inc, 2005.