(2006). Results that matter: Improving communities by engaging citizens, measuring performance, and getting things done. San Francisco: Jossey-Bass.
Dyfyniad Arddull ChicagoResults That Matter: Improving Communities By Engaging Citizens, Measuring Performance, and Getting Things Done. San Francisco: Jossey-Bass, 2006.
Dyfyniad MLAResults That Matter: Improving Communities By Engaging Citizens, Measuring Performance, and Getting Things Done. San Francisco: Jossey-Bass, 2006.
Rhybudd: Mae'n bosib nad yw'r dyfyniadau hyn bob amser yn 100% cywir.