Cita APA

(2006). Results that matter: Improving communities by engaging citizens, measuring performance, and getting things done. San Francisco: Jossey-Bass.

Chicago Style Citation

Results That Matter: Improving Communities By Engaging Citizens, Measuring Performance, and Getting Things Done. San Francisco: Jossey-Bass, 2006.

Cita MLA

Results That Matter: Improving Communities By Engaging Citizens, Measuring Performance, and Getting Things Done. San Francisco: Jossey-Bass, 2006.