02009nam a2200217Ia 4500 CTU_157757 210402s9999 xx 000 0 und d 60.25 720.68 N425 Nelson, Charles Managing quality in architecture : A handbook for creators of the built environment Charles Nelson ; foreword by Eugene Hopkins Amsterdam Elsevier 2006 This handbook addresses the question of how best to manage quality in architecture for the mutual benefit of design practices and their clients. Based on research from the last two decades, it explores the general principles, tools and techniques that can be adapted to the unique culture of any design practice. The book addresses all aspects of quality in creating the built environment, with international contributions representing some of the best thinking that exists in design practice management. It is aimed at the entire design team those who have a role in design inputs, design processes and design execution; including project managers, contractors, suppliers and clients. An accompanying website also provides commentary and updates on the text. Topics are linked to relevant sections of the current quality standard, and the standard is interpreted as to its application to design practice. Practices interested in establishing an ISO 9001-compliant quality system will find all the tools they need. The interpretation of quality is comprehensive. The focus is completely practical, rather than theoretical, affording readers a concise picture of how the issues of excellence and quality performance flow across every aspect of design practice. Architectural services marketing,Total quality management,Tiếp thị các dịch vụ kiến trúc,Tổng số quản lý chất lượng Trọng Hải Trung tâm Học liệu Trường Đại học Cần Thơ