Futrell, C. M. (2007). ABC's of relationship selling through service. New York: McGraw-Hill.
Trích dẫn kiểu ChicagoFutrell, Charles M. ABC's of Relationship Selling Through Service. New York: McGraw-Hill, 2007.
Deismireacht MLAFutrell, Charles M. ABC's of Relationship Selling Through Service. New York: McGraw-Hill, 2007.
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