Futrell, C. M. (2007). ABC's of relationship selling through service. New York: McGraw-Hill.
Čikaški stil citiranjaFutrell, Charles M. ABC's of Relationship Selling Through Service. New York: McGraw-Hill, 2007.
MLA način citiranjaFutrell, Charles M. ABC's of Relationship Selling Through Service. New York: McGraw-Hill, 2007.
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