01104nam a2200205Ia 4500 CTU_163181 210402s9999 xx 000 0 und d 19.95 658.4013 T481 Thomsett, Michael C. Getting started in six sigma Michael C. Thomsett New Jersey John Wiley & Sons 2005 Six Sigma is designed to achieve excellence in customer service and measure deviation from the ideal. It provides a process for placing value on the intangible nature of quality control. The underlying theories of Six Sigma are highly technical and complex. This book is a basic guide to those who are new to the concept, and though this is a complex subject, the concepts involved are not too complex for readers to grasp Total quality management,Six sigma (Quality control standard),Tổng quản lý chất lượng,Six sigma (Tiêu chuẩn quản lý chất lượng) Bạch Trúc Trung tâm Học liệu Trường Đại học Cần Thơ