rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Đánh giá sự hài lòng của khách hàng về chất lượng dịch vụ tại Ngân hàng đầu tư & phát triển Việt Nam chi nhánh Trà Vinh
  title info:
    sub title: Luận văn Thạc sĩ Kinh tế chuyên ngành Tài chính ngân hàng
  title info: title
  name:
    name part: Phạm, Hoàng Minh
    role:
      role term: creator
  type of resource: text
  origin info:
    place:
      place term: xx
    place:
      place term: Cần Thơ
    publisher: Trường Đại học Cần Thơ
    date issued: 2010
    date issued: 9999
    issuance: monographic
  language:
    language term: und
  physical description:
    form: print
  abstract: Đề tài "Đánh giá sự hài lòng của khách hàng về chất lượng dịch vụ tại Ngân hàng đầu tư & phát triển Việt Nam chi nhánh Trà Vinh" được thực hiện trong năm 2010.Đề tài được thực hiện tại tỉnh Trà Vinh với 183 mẫu,bao gồm 83 mẫu đồi với dịch vụ cho vay,61 mẫu dịch vụ tiền gởi,31 mẫu dịch vụ thẻ ATM được thu thập theo phương pháp chọn ngẫu nhiên.Những phương pháp được sử dụng trong đề tài như:phương pháp thống kê mô tả,phương pháp phân tích hệ số tin cậy cronbach Alpha,phương pháp phân tích nhân tố khám phá EFA,phương pháp phân tích hồi qui tuyến tính.
  note: Phạm Hoàng Minh; Sử Đình Thành (Hướng dẫn khoa học)
  subject:
    topic: Quan hệ khách hàng,Customer relation
  classification: 658.812
  classification: M312
  record info:
    record creation date: 210402
    record identifier: CTU_163508