Citação norma APA

(2003). The pfeiffer book of successful conflict management tools: The most enduring, effective, and valuable training activities for managing workplace conflict. San Francisco: Pfeiffer.

Citação norma Chicago

The Pfeiffer Book of Successful Conflict Management Tools: The Most Enduring, Effective, and Valuable Training Activities for Managing Workplace Conflict. San Francisco: Pfeiffer, 2003.

Citação norma MLA

The Pfeiffer Book of Successful Conflict Management Tools: The Most Enduring, Effective, and Valuable Training Activities for Managing Workplace Conflict. San Francisco: Pfeiffer, 2003.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.