(2003). The pfeiffer book of successful conflict management tools: The most enduring, effective, and valuable training activities for managing workplace conflict. San Francisco: Pfeiffer.
Trích dẫn kiểu ChicagoThe Pfeiffer Book of Successful Conflict Management Tools: The Most Enduring, Effective, and Valuable Training Activities for Managing Workplace Conflict. San Francisco: Pfeiffer, 2003.
MLA引文The Pfeiffer Book of Successful Conflict Management Tools: The Most Enduring, Effective, and Valuable Training Activities for Managing Workplace Conflict. San Francisco: Pfeiffer, 2003.
警告：這些引文格式不一定是100％准確.