(2003). The pfeiffer book of successful conflict management tools: The most enduring, effective, and valuable training activities for managing workplace conflict. San Francisco: Pfeiffer.
Παραπομπή Chicago StyleThe Pfeiffer Book of Successful Conflict Management Tools: The Most Enduring, Effective, and Valuable Training Activities for Managing Workplace Conflict. San Francisco: Pfeiffer, 2003.
Παραπομπή MLAThe Pfeiffer Book of Successful Conflict Management Tools: The Most Enduring, Effective, and Valuable Training Activities for Managing Workplace Conflict. San Francisco: Pfeiffer, 2003.
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