01426nam a2200229Ia 4500 CTU_164349 210402s9999 xx 000 0 und d 93.50 025.1 H877 Huber, John J. Lean library management : eleven strategies for reducing costs and improving customer services John J. Huber New York Neal-Schuman Publishers 2011 Libraries today face reduced budgets, increased customer expectations, and aggressive competition from web-based information sources. In this book, author shows readers how to apply Lean principles and practices how making small, simple changes in everyday routines will reap large time- and money-saving results. Readers learn how to: create a culture of change, define and streamline library service delivery chains, transform everyday operations like placing customer reserves and technical service processes, implement performance measures that can drive continuous improvement, apply Lean techniques in digital operations Library administration,Libraries,Public services (Libraries),Quản lý hành chính thư viện,Thư viện,Các dịch vụ công (thư viện) Cost control,Kiểm soát chi phí Huỳnh Mai Trung tâm Học liệu Trường Đại học Cần Thơ