Jackson, H. K. (1998). Fulfilling customer needs: A practical guide to capacity management. New York: Wiley.
Style de citation ChicagoJackson, Harry K. Fulfilling Customer Needs: A Practical Guide to Capacity Management. New York: Wiley, 1998.
Style de citation MLAJackson, Harry K. Fulfilling Customer Needs: A Practical Guide to Capacity Management. New York: Wiley, 1998.
Attention : ces citations peuvent ne pas être correctes à 100%.