APA ציטוט

Jackson, H. K. (1998). Fulfilling customer needs: A practical guide to capacity management. New York: Wiley.

Trích dẫn kiểu Chicago

Jackson, Harry K. Fulfilling Customer Needs: A Practical Guide to Capacity Management. New York: Wiley, 1998.

ציטוט MLA

Jackson, Harry K. Fulfilling Customer Needs: A Practical Guide to Capacity Management. New York: Wiley, 1998.