Bloomberg, J. (2006). Service orient or be doomed!: How service orientation will change your business. Hoboken, N.J: Wiley.
Čikaški stil citiranjaBloomberg, Jason. Service Orient or Be Doomed!: How Service Orientation Will Change Your Business. Hoboken, N.J: Wiley, 2006.
MLA način citiranjaBloomberg, Jason. Service Orient or Be Doomed!: How Service Orientation Will Change Your Business. Hoboken, N.J: Wiley, 2006.
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