01003nam a2200229Ia 4500 CTU_164779 210402s9999 xx 000 0 und d 89.95 658.4013 Y21 Yang, Kai Voice of the customer : capture and analysis Kai Yang New York McGraw-Hill 2008 Voice of the Customer Capture and Analysis equips Six Sigma you with the skills needed to create and deploy surveys, capture real customers need with ethnographic methods, immediately analyze the results, and coordinate and drive responsive actions Quality control,Production management,Six sigma (Quality control standard),Quản lý chất lượng sản phẩm,Tiêu chuẩn quản lý chất lượng sản phẩm Statistical methods,Statistical method Nguyên Trung tâm Học liệu Trường Đại học Cần Thơ