Heil, G. (2006). Employee management and customer service in the retail industry. Hoboken, N.J: Wiley.
シカゴスタイル引用形Heil, Gary. Employee Management and Customer Service in the Retail Industry. Hoboken, N.J: Wiley, 2006.
MLA引用形式Heil, Gary. Employee Management and Customer Service in the Retail Industry. Hoboken, N.J: Wiley, 2006.
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