01112nam a2200217Ia 4500 CTU_165053 210402s9999 xx 000 0 und d 100 658.8700683 H466 Heil, Gary Employee management and customer service in the retail industry Gary Heil, Chris Thomas. Hoboken, N.J. Wiley 2006 Employee Management and Customer Service in the Retail Industry, by Gary Heil and Chris Thomas, attempts to combine the psychology of dealing with employees and customers with the practical realities of managing a retail business. Organized into ten chapters, this book loosely follows a retail manager's natural progression from interviewing prospective employees, to hiring the right ones, paying them fairly, and keeping them happy on the job. Retail trade,Retail trade,Bán lẻ,Bán lẻ Personnel management,Employees,Quản trị nhân sự,Nhân viên Năm Trung tâm Học liệu Trường Đại học Cần Thơ