APA Citation

Baker, R. J. (2006). Measure what matters to customers: Using key predictive indicators. Hoboken, N.J: Wiley.

Chicago Style Citation

Baker, Ronald J. Measure What Matters to Customers: Using Key Predictive Indicators. Hoboken, N.J: Wiley, 2006.

MLA Citation

Baker, Ronald J. Measure What Matters to Customers: Using Key Predictive Indicators. Hoboken, N.J: Wiley, 2006.

Warning: These citations may not always be 100% accurate.