APA Zitierstil

Baker, R. J. (2006). Measure what matters to customers: Using key predictive indicators. Hoboken, N.J: Wiley.

Chicago Zitierstil

Baker, Ronald J. Measure What Matters to Customers: Using Key Predictive Indicators. Hoboken, N.J: Wiley, 2006.

MLA Zitierstil

Baker, Ronald J. Measure What Matters to Customers: Using Key Predictive Indicators. Hoboken, N.J: Wiley, 2006.

Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.