APA način citiranja

Baker, R. J. (2006). Measure what matters to customers: Using key predictive indicators. Hoboken, N.J: Wiley.

Čikaški stil citiranja

Baker, Ronald J. Measure What Matters to Customers: Using Key Predictive Indicators. Hoboken, N.J: Wiley, 2006.

MLA način citiranja

Baker, Ronald J. Measure What Matters to Customers: Using Key Predictive Indicators. Hoboken, N.J: Wiley, 2006.

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