Schonberger, R. (1988). Operations management: Serving the customer. Plano, Tex: Business Publications.
Trích dẫn kiểu ChicagoSchonberger, Richard. Operations Management: Serving the Customer. Plano, Tex: Business Publications, 1988.
MLA citiranjeSchonberger, Richard. Operations Management: Serving the Customer. Plano, Tex: Business Publications, 1988.
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