01279nam a2200229Ia 4500 CTU_195488 210402s9999 xx 000 0 und d 88000 428.3402465 R529 Richey, Rosemary English for customer care Rosemary Richey Oxford (New York) Oxford University Press 2007 "English for customer care" has been developed for people working in customer service who need a good level of English. You might be working in the sales or customers in a bank or hotel. Or perhaps you speak to customers on the telephone from a helpdesk or a call centre. In all of these situations you need language skills and specific techniques in order to be able to communicate successfully. This book not only offers expressions and vocabulary, it also addresses strategies related to the effective use of English in a business context. English language,English language,English language,Anh ngữ thương mại,Tiếng Anh thực hành Study and teaching,Business English Giang Sách kèm điac CD: AVA.000970, AVA.000971 Trung tâm Học liệu Trường Đại học Cần Thơ