Ross, C. S. (2009). Conducting the reference interview: A how-to-do-it manual for librarians. New York: Neal-Schuman Publishers Inc.
Chicago Stili AlıntıRoss, Catherine Sheldrick. Conducting the Reference Interview: A How-to-do-it Manual for Librarians. New York: Neal-Schuman Publishers Inc, 2009.
MLA AlıntıRoss, Catherine Sheldrick. Conducting the Reference Interview: A How-to-do-it Manual for Librarians. New York: Neal-Schuman Publishers Inc, 2009.
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