01038nam a2200217Ia 4500 CTU_196170 210402s9999 xx 000 0 und d 2894000 025.52 R823 Ross, Catherine Sheldrick Conducting the reference interview : a how-to-do-it manual for librarians Catherine Sheldrick Ross, Kirsti Nilsen, and Marie L. Radford New York Neal-Schuman Publishers Inc. 2009 Teaches you to understand the needs of public, academic and special library users across different virtual settings - email, text messaging, and social networking websites - as well as in traditional and face-to-face models of communication. This book includes exercises and examples to help you practice effective reference transactions. Reference services (Libraries),Dịch vụ tham khảo (Thư viện) Bằng Trung tâm Học liệu Trường Đại học Cần Thơ