01009nam a2200217Ia 4500 CTU_196498 210402s9999 xx 000 0 und d 79000 158.2 U72 Ury, William Lời từ chối hoàn hảo : Cách nói không mà vẫn có được sự đồng thuận = The power of a positive no: how to say no and still get to yes William Ury ; Nguyễn Thoa,...[et al.] dịch Hà Nội Lao động - Xã hội 2014 Sách chia quy trình Từ chối thành ba bước – Chuẩn bị từ chối, đưa ra từ chối và hoàn tất từ chối, hướng dẫn bạn phương pháp nói Không hiệu quả, mạnh mẽ nhất. Conflict management,Quản lý xung đột Hải Trung tâm Học liệu Trường Đại học Cần Thơ