rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Những cấm kị khi giao tiếp với khách hàng
  title info: title
  name:
    name part: Phạm, Ái Minh
    role:
      role term: creator
  type of resource: text
  origin info:
    place:
      place term: xx
    place:
      place term: Hà Nội
    publisher: Phụ nữ
    date issued: 2015
    date issued: 9999
    issuance: monographic
  language:
    language term: und
  physical description:
    form: print
  abstract: Giới thiệu những điều cấm kị khi tiếp đón, gặp gỡ, giới thiệu sản phẩm, trong lời nói với khách hàng, giao dịch, phục vụ, xử lí ý kiến bất đồng, khiếu nại, phàn nàn của khách hàng... và một số lễ nghi khi giao tiếp với khách hàng.
  note: Phạm Ái Minh ; Thu Trần (dịch)
  subject:
    topic: Quan hệ với khách hàng,Giao tiếp,Customer relations,Communication
  classification: 658.812
  classification: M312
  record info:
    record creation date: 210402
    record identifier: CTU_203480