Thomas, B. (2013). Anticipate: Knowing what your customers need before they do. Hoboken, N.J: John Wiley & Sons.
Trích dẫn kiểu ChicagoThomas, Bill. Anticipate: Knowing What Your Customers Need Before They Do. Hoboken, N.J: John Wiley & Sons, 2013.
MLA CitationThomas, Bill. Anticipate: Knowing What Your Customers Need Before They Do. Hoboken, N.J: John Wiley & Sons, 2013.
Advarsel: Disse citationer er muligvist ikke 100% nøjagtige.