Thomas, B. (2013). Anticipate: Knowing what your customers need before they do. Hoboken, N.J: John Wiley & Sons.
Čikaški stil citiranjaThomas, Bill. Anticipate: Knowing What Your Customers Need Before They Do. Hoboken, N.J: John Wiley & Sons, 2013.
MLA način citiranjaThomas, Bill. Anticipate: Knowing What Your Customers Need Before They Do. Hoboken, N.J: John Wiley & Sons, 2013.
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