Thomas, B. (2013). Anticipate: Knowing what your customers need before they do. Hoboken, N.J: John Wiley & Sons.
Chicago-stil citatThomas, Bill. Anticipate: Knowing What Your Customers Need Before They Do. Hoboken, N.J: John Wiley & Sons, 2013.
MLA-referensThomas, Bill. Anticipate: Knowing What Your Customers Need Before They Do. Hoboken, N.J: John Wiley & Sons, 2013.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.