APA aipamena

Ukens, L. L. (2007). 101 ways to improve customer service: Training, tools, tips, and techniques. Hoboken, N.J: John Wiley & Sons Inc.

Chicago Style aipamena

Ukens, Lorraine L. 101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques. Hoboken, N.J: John Wiley & Sons Inc, 2007.

MLA aipamena

Ukens, Lorraine L. 101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques. Hoboken, N.J: John Wiley & Sons Inc, 2007.